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Frequently asked questions

Find all our answers regarding medicinal plant extracts, their use, your orders, our presence in pharmacies, etc...

Need specific information?
Write to us at bonjour@ruedesvertus.fr or fill in our contact form.

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THE PRODUCTS

What is a liquid extract of medicinal plants ?

Liquid extracts are obtained by soaking plants in a mixture of water and alcohol to extract all their active compounds, without processing or adding additives. It is a traditional form that is both pure and effective.

The liquid form allows fast absorption by the body. When added to your favorite drinks, it offers a pleasant alternative to tablets.

Why use only plants in our formulas ?

The plants used in our formulas have strong scientific support. When grown in good conditions, they naturally contain many active compounds, which allows us to create effective, fully natural extracts with no additives.

Why is there alcohol in our extracts ?

We use organic alcohol, the most natural and effective solvent to extract and preserve plant compounds without adding preservatives. A daily dose of our extracts contains about the same amount of alcohol as a ripe banana or a small glass of kombucha.

What precautions should be taken ?

Our extracts are not recommended for children, or for pregnant or breastfeeding women. The Immunity formula is also not recommended for people with immune system conditions. If you have any questions, always ask a healthcare professional for advice.

How long does it take to feel the effects?

Phytotherapy is part of a preventive approach. Follow the 21-day course, with a one-week break before renewing it if needed. The effects of the plants can however be felt as early as the first week of use.

Can I take several Rue des Vertus cures at the same time?

It is preferable to focus on one concern at a time to avoid combining too many active ingredients. Prioritize your main need.

If you have several concerns, you can take a 21-day course, take a 7-day break, and then start another 21-day course.


How do I use the liquid supplements?

2mL per day using the graduated pipette. To be drunk in a glass of water, a tea, an herbal infusion... For an SOS action, supplement with 15 drops under the tongue (0.5mL) in a single dose.
Each bottle corresponds to a 21-day course. Renewable if necessary after a one-week break.
Maximum daily dose: 2.5mL

Are the extracts compatible with other treatments or supplements?

Yes, our extracts can be combined with probiotics, vitamins and minerals such as iron, magnesium, zinc, collagen, vitamin C, omega-3… If you are undergoing medical treatment, it is however recommended to seek the advice of a healthcare professional before any concurrent use.

Are your products 100% natural and organic?

Yes. Our formulas are made exclusively from certified organic French plants, with no additives, and developed with pharmaceutical-grade expertise.

Where are your products made?

99% in France!
Our formulas are 100% French: we have exclusively selected plants grown in France from organic farming. The plants are harvested and then macerated in hydro-alcoholic solution in a partner laboratory located in the Drôme.

100% of our packaging is also French (boxes, labels, e-commerce parcels).

Only the cap, the pipette and the glass bottle are manufactured in Europe (Czech Republic, Germany and Austria).

What is the difference with homeopathy and Bach flowers?

Unlike phytotherapy, homeopathy is based on very high dilutions, often with no detectable active substance, while Bach flowers are floral elixirs founded on an energetic approach.

Liquid extracts, herbal infusions, essential oils and plant capsules, what is the difference ?

Plants can be prepared in different ways: in capsules (powder or dry extract), as herbal infusions, as essential oils (extraction by hydrodistillation) or as liquid extracts, like ours. These are simply different preparation methods to benefit from the plants' active ingredients. Liquid extract has the advantage of being quickly absorbed and requiring no additives.

ORDERS & RETURNS

What are the delivery times and costs?

The preparation and delivery time takes a maximum of 3 business days. This means that if you order on a Monday, you will be delivered no later than D+3, i.e. the Thursday of the same week. These timeframes do not take weekends and public holidays into account. Therefore, if you order on a Friday, you will be delivered no later than the following Wednesday.

Delivery costs €3.90 to a collection point and €5.90 for home delivery.
Delivery is free from €60 of purchases.

How do I track my order?

As soon as your order is confirmed, you will receive a confirmation email. As soon as your order is prepared, you will receive a tracking email with your Colissimo tracking number.

You can access your orders from your customer account by logging in with your email.

What is your returns policy?

If you have changed your mind or no longer wish to keep your products, you have 14 days from receipt to return them. Products must be unopened and in their original condition. Return shipping costs are the responsibility of the customer. Contact us at bonjour@ruedesvertus.fr and we will guide you through the process.

Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of placing it by contacting us at bonjour@ruedesvertus.fr. After that, the order will already be in preparation and we may not be able to make changes.

FIND US - CONTACT US

How can I get in touch with you?

You can reach us via our contact page, or by email at bonjour@ruedesvertus.fr. We aim to respond within 24 to 48 business hours.

Where are your products available?

Our products are available on our online store www.ruedesvertus.fr. They will soon be distributed in pharmacies. If you are a pharmacist or would like to see us in a particular pharmacy, write to us at bonjour@ruedesvertus.fr

Do you have a physical store?

We do not have our own store but our products will soon be distributed in pharmacies. If you are a pharmacist or would like to see us in a particular pharmacy, write to us at bonjour@ruedesvertus.fr

How quickly do you respond to messages?

We respond to all inquiries within 24 to 48 business hours, Monday to Friday. Write to us at bonjour@ruedesvertus.fr

Where can I find the list of pharmacies that distribute your products?

We will soon be publishing a page with all our partner pharmacies. If you are a pharmacist or would like to see us in a particular pharmacy, write to us at bonjour@ruedesvertus.fr